Return & Refund Policy
We want you and your child to be completely satisfied with your purchase. If you are not happy with your order, we’re here to help.
Return Window
You may request a return within 30 days of delivery of your item.
To be eligible for a return:
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The item must be unused and in original condition
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The item must be in the original packaging
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All accessories, manuals, and parts must be included
Items showing signs of use, damage caused by the customer, or missing components may not qualify for a refund.
Non-Returnable Items
The following items are not eligible for return:
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Used products
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Items damaged due to misuse or improper assembly
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Products missing original packaging
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Gift cards (if applicable)
How to Start a Return
To request a return, please contact us first. Do not send items back without approval.
Email: contact@ebikesfortykes.us
Phone: +1 239-775-3099
Please include:
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Your order number
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Your full name
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Reason for return
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Photos of the item (if damaged or defective)
Our support team will provide return instructions and the return address.
Return Shipping
Customers are responsible for return shipping costs unless:
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The item arrived damaged
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The item is defective
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We sent the wrong product
We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without tracking.
Damaged or Defective Items
If your product arrives damaged or defective, please contact us within 48 hours of delivery and include clear photos of:
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The product
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The packaging
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The shipping label
We will arrange a replacement or full refund at no additional cost to you.
Refunds
Once your return is received and inspected, we will notify you of approval or rejection.
If approved:
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Refunds will be issued to your original payment method
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Processing time: 5–10 business days (depending on your bank or payment provider)
Shipping fees (if any) are non-refundable unless the return is due to our error.
Exchanges
We replace items only if they are defective or damaged. If you need an exchange, contact us and we will assist you.
Late or Missing Refunds
If you haven’t received your refund:
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Check your bank account again
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Contact your credit card company (processing times may vary)
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Contact your bank
If you still need help, please contact us.
Order Cancellations
Orders may be canceled within 12 hours of purchase. After this period, your order may already be processed or shipped and cannot be canceled.
Contact Us
EbikesForTykes
5950 Cope Lane
Naples, FL 34112
United States
Email: contact@ebikesfortykes.us
Phone: +1 239-775-3099